In a strategic move to elevate customer experience, Bharat Sanchar Nigam Limited (BSNL) has formally introduced its WhatsApp Chatbot service, offering users a seamless and convenient channel to access various BharatFibre services. As previously reported by TelecomTalk, BSNL had already enhanced its Selfcare app in a prior consumer experience initiative, providing improved services through the application.
To engage with the BSNL Official WhatsApp Chatbot, users can simply initiate a chat by typing ‘Hi’ and sending it to 18004444. BSNL has outlined key features of the WhatsApp Chatbot to enhance user experience:
1. Book New Fiber Connection:
Customers can effortlessly request and book a new BSNL fibre connection through the WhatsApp Chatbot.
2. Pay Bills Online:
Users can conveniently pay bills, including landline and FTTH bills, using the secure online payment feature.
3. View Bill Details:
Access and review bills, invoices, and usage details. Users can download PDF invoices for their records.
4. Transaction History:
Keep track of transactions with a detailed transaction history feature.
5. Lodge Complaints:
Customers can report issues or concerns by booking a complaint directly through the Chatbot.
6. Check Complaint Status:
Stay informed about the status of lodged complaints, ensuring timely resolution.
7. Plan Change:
Explore and request changes to existing plans through the Plan Change feature. BSNL states that users can use this feature to modify their existing plan through the Chatbot service.
Connect with us for seamless experience.
— BSNL India (@BSNLCorporate) September 23, 2024
Say Hi to us on 1800-4444.#BSNLWhatsApp #BharatFibre #BSNL_FTTH #ConnectWithBSNL #SwitchToBSNL pic.twitter.com/EWT7mF7ya9
BSNL’s objective is to streamline customer interactions by providing a user-friendly platform aligned with the evolving communication preferences of its users. With the WhatsApp Chatbot, accessing and managing BSNL services is now a simple message away. BSNL encourages users to experience this convenience by starting a chat with the Official WhatsApp Chatbot at 18004444, emphasizing its role as a virtual assistant for Bharat Fibre customers.
08212950411…BL.Nagaraja.I already surrendered landline in Oct’23 itself.I received bill but in different name in Last month.Pl stopl.
BSNL ka reataler Banna hai
Though I surrendered landline 08212950411 in Oct’23 itself,I received bill in May/June but in different name.Pl look into.and stop.
B.L.Nagaraja
Bsnl tawer Nehi hai.vill.diringa pur.po.dighal donga.dist.baksa.assam.pin.781343.
Sir bsnl tawer nahi hai.vill.diringa pur.po.dighal donga. Dist.baksa.assam. pin.781343. mobaile no.9954903856
Sir ami sim bikri korbo ki kore pabo kothay pabo nite gele jogajog nambar ki pliz help me
Dear Sir,
Good morning.
I am writing to inform you that our office landline number, 0177-2628216, has been out of service for more than two weeks. This number is also listed on our office website, citizenportal.hppolice.gov.in and citizen and other offices used this number for obtaining/exchange informations.
Given its importance, we request that a technician be dispatched to check, rectify, and resolve the issue at the earliest convenience. This will help us serve the public better.
Thank you for your prompt attention to this matter.
Best regards,
State Crime Records Bureau,
Himachal Pradesh, Shimla-2
Phone: 0177-2628216
email :- scrb-hp@nic.in
I want to port in bsnl
dy2888170@gmail.
Hello
sir
dy2888170@gmail.com
NARA PURA BAZER AYODHYA UTTAR PRADESH
Kindly publish current 4G status districtwise
I am writing to inform you that my FTTH landline number, 0291-2970508 has been out of service for more than one week. I request that a technician be dispatched to check, rectify, and resolve the issue at the earliest convenience.
I have already registered my complaint and my complaint registration no. is 1062474552 Date. 20.7.24.
Thank you for your prompt attention to this matter.
Best regards,
Jugal Kishore Mathur
403, Ashapurna Enclave, Pal Bypass Road,
JODHPUR (Rajasthan)
Mobile no.. : 8696760629
email :- Jugal.mathur@gmail.com
veerakumarkk13@gmail.com